FAQ

Frequently Asked Questions

Light Imperial

1. What makes Light Imperial chandeliers and lighting different?

At Light Imperial, we curate refined, statement lighting designed to elevate interiors with elegance and presence.
Our collections combine premium materials, timeless design, and meticulous craftsmanship to create lighting that becomes the centrepiece of any room — not just a functional fixture.

2. Are your chandeliers suitable for UK homes?

Yes. All our lighting is fully compatible with UK electrical standards.
Fixtures are designed for standard UK voltage (230–240V) and are suitable for residential installation.

We always recommend professional installation by a qualified electrician for chandeliers and ceiling fixtures.

3. Do your lights come fully assembled?

Some models arrive partially assembled to ensure safe delivery.
Clear installation instructions are included, and most installations are straightforward for a professional electrician.

If you have any questions before purchasing, our team is happy to advise.

4. What if the chandelier is too large or too small for my space?

We provide detailed product dimensions on every listing to help you make the right choice.

If you're unsure, we recommend:

  • Measuring ceiling height

  • Measuring table or room width

  • Contacting our team for sizing guidance

We also offer a 14-day statutory cancellation period and an extended 30-day return guarantee for unused items.

5. What is your returns policy?

Under UK law, you have a 14-day right to cancel your order after delivery.

In addition, Light Imperial offers a 30-day returns guarantee for unused items in original packaging.

Refunds are processed within 14 days of receiving returned goods.

6. What if my item arrives damaged?

We take great care in packaging our lighting.

However, if your item arrives damaged:

  • Contact us within 48 hours

  • Provide photos of the damage

  • We will arrange a replacement or full refund promptly

Your satisfaction is our priority.

7. How long does delivery take?

Orders are processed within 1–2 working days.
Delivery typically takes 2–5 working days within the UK.

Total estimated timeframe: 3–7 working days.

Tracking details are provided once your order is dispatched.

8. Are bulbs included?

This depends on the model.

Product descriptions clearly indicate whether bulbs are included. Many of our chandeliers are compatible with standard UK bulb fittings (e.g., E14 or E27).

We recommend warm white bulbs for a luxurious ambience.

9. Is your payment process secure?

Yes. All payments are processed securely via encrypted gateways.

We accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

We do not store your payment details.

10. How can I be sure the lighting will match my interior style?

Our collections are designed to complement a wide range of interiors — from modern minimalism to classic luxury.

If you need assistance choosing the right piece, our team can advise on:

  • Room size

  • Ceiling height

  • Desired ambience

  • Design harmony

Simply contact us — we are delighted to help you create the perfect atmosphere.